Privacy Notice
This privacy notice explains how Explore Bratislava handles personal data when you use the website, send an enquiry, or book a guided walk. It is written for a local guided tours business focused on architecture and photo walks in Bratislava.
Data We Collect
When you use the website or contact us, we may process your name, email address, phone number if you provide it, your message, tour date and group details, and any accessibility or dietary information you choose to share. We also process limited technical data such as server request metadata and browser or device information to keep the site working and secure.
Where Data Comes From
We receive personal data from contact form submissions, email, phone calls, and other direct communications. Technical data is collected automatically when you visit the site, and some booking-related details are recorded when we confirm a request or arrange a guided walk.
Cookie Types
The site uses essential cookies needed for basic operation and privacy preference cookies that remember your choices. We do not state that analytics or marketing cookies are active. Cookie use is kept concise and limited to what is needed for the website to function properly.
Cookie Control
You can control cookies through your browser settings and, where available, by changing your privacy preferences on the site. Essential cookies are used for basic operation, and preference cookies help remember your selected settings. If you block these cookies, some parts of the site may not work as intended.
Why We Use Data
Personal data is used to answer enquiries, manage booking requests, confirm dates and group details, arrange guided walks, handle payment-related administration, check route suitability where needed, and keep the website secure and functional. We may also use it to maintain records and meet legal obligations that apply to our business.
Service Providers
We may use trusted service providers for website operation, technical delivery, and handling contact messages. They act on our instructions and should use the data only for the tasks we assign. We do not state that analytics or advertising partners are active.
Legal Disclosure
We may share personal data with public authorities, courts, or other bodies when the law requires it or when disclosure is necessary to protect our rights, users, or the security of the website. We may also disclose information to comply with accounting, tax, or record-keeping duties.
Your Rights
You may ask us to confirm whether we hold your personal data and to provide a copy of it. Where the law allows, you may also ask us to correct inaccurate details, delete data, or limit how we use it. Some requests may not be available if we must keep information for legal, security, or operational reasons.
How to Make a Request
To exercise your rights, send a clear request using one of the contact methods listed in this policy and describe the data or issue involved. We will review the request, ask for any information needed to verify it, and respond within the time required by law or explain if an extension is permitted.
How Long We Keep Data
Enquiry and booking records are kept for the period needed to manage the request, provide the service, and meet accounting, tax, or legal obligations where they apply. Technical logs are retained for a limited time for security and troubleshooting, then removed or anonymised when no longer needed.
Changes to This Policy
If we make material changes, we will revise this page and may use reasonable means to draw attention to the update. The version in force is the one published on the website at the time you review it.
GDPR Overview
Where the GDPR applies, we process personal data on a lawful basis and only for specific, stated purposes. We keep the processing limited to what is needed for enquiries, bookings, site security, and technical delivery.
Your GDPR Rights
If the GDPR applies to your data, you may have rights to access, correct, delete, restrict, or object to certain processing, and to request portability where applicable. You may also withdraw consent where processing is based on consent. We may need to verify your identity before responding.
Contact for Privacy Matters
Use these details for privacy questions, rights requests, or data-related concerns.